Booking Policies | Terms & Conditions

Starvalley reserves the right to amend these terms and conditions at any time without prior notice.

Booking Policy
  1. A refundable cash security deposit of RM200 per unit will be collected upon check-in.
  2. Check-in time is at 3:00PM, and check-out time is at 12:00 noon.
  3. Early check-ins are subject to availability.
  4. Accepted payment methods include online bank transfers and credit/debit cards.
  5. Pets are not allowed.
  6. Guests must present a passport or identification card along with a booking confirmation voucher during check-in for registration purposes.
  7. Special requests are subject to availability and may incur additional charges.
  8. Late check-out fee: RM100 per hour after 12:30PM, applicable until 1:00PM at the latest.
  9. Strictly no self cooking or BBQ is allowed.
  10. Flying drones are not permitted to ensure privacy.
  11. Karaoke is not allowed to maintain a peaceful environment.
Cancellation, Amendment, Refund
  1. Any cancellations, amendments, or postponements within 28 days prior to the scheduled arrival date will not be allowed, regardless of the reason. No refunds will be granted within 28 days prior to check-in. Only one (1) change of stay date is allowed per booking. Further changes will not be entertained. No-shows are strictly non-refundable.
  2. Postponement or amendment of stay, or change of check-in date, can only be made up to 28 days prior to the scheduled check-in date.
  3. All refunds will be subject to an 8% processing fee based on the actual booking amount.
  4. If you are unable to proceed with your trip, you may find a replacement guest. However, you must inform us of the new guest’s details. Failure to provide the replacement guest’s details may result in the booking not being honored.
  5. In the event of a no-show on your scheduled check-in date, you will be charged for the full amount of your stay.
  6. Cancellation, amendment, postponement, or any form of booking alteration/modification for a confirmed booking must be submitted in writing via email to enquiry.starvalley@gmail.com. This process is essential to avoid misunderstandings and will serve as proof. Our team will respond during office hours (9:00AM to 6:00PM).
  7. Refunds will be processed within approximately 14 working days and will incur an 8% processing fee based on the actual booking amount.
Quiet Hours
  1. Quiet hours are observed from 11:00PM onwards. Please be considerate of other guests during this period.
Breakfast and Dining
  1. Breakfast is served from 8:00AM to 10:00AM at Serene & Stellar cafe.
  2. No cooking, BBQ or dining is permitted within the units to maintain cleanliness and order.
  3. Outside food is not allowed for all of our F&B Outlets.
Lake Activities Rules
  1. No Swimming or Wading: Entering, swimming, or wading in the lake water is strictly prohibited for your safety.
  2. No BBQs or Open Fires: Grilling, campfires, and hot cooking setups are not allowed around the lakeside area.
  3. No Littering in the Water: Please do not throw trash, plastics, or any objects into the lake.
  4. No Fishing: To protect our local aquatic life, fishing of any kind is strictly forbidden.
  5. No Loud Music or Noise: Please keep noise levels down to preserve the peaceful ecosystem and respect other visitors.
Damage and Refuse Accommodation
  1. Guests are responsible for any damages caused to our property and will be charged according to our price list.
  2. Guests must take proper care of all furniture, fittings, and effects, leaving them in the same condition as found.
  3. Parking is available on the premises and is used at the guest’s own risk. Starvalley does not assume responsibility for any damage, theft, or loss involving vehicles or their contents while parked at our facility.
  4. Starvalley is not liable for any loss or damage to the guest’s personal belongings.
  5. Smoking and vaping is banned in all enclosed areas. A RM300 non-refundable cleaning fee applies for violations.
Online Transactions
  1. During the payment process, please do not refresh the page. Kindly wait patiently for 1–2 minutes for the transaction to complete. Refreshing the page during the transaction process may result in errors or duplicate charges.
Safety and Disclaimer
  1. All guests must fill out a disclaimer form upon check-in.
  2. Guests participate in property activities at their own risk.
  3. Starvalley is not responsible for any accidents or injuries incurred during the stay.
Room Occupancy Policy
  1. Havena (1 Queen Bed, 2 Double Decker)
    Suitable for up to 2 adults and 4 kids, or 2 adults and 5 kids without surcharge; accommodate up to 3 adults and 4 kids with a surcharge of RM150.Occupancy of 4 adults is not permitted.
  2. Nana (1 Queen Bed, 1 Super Single Bed)
    Suitable for up to 3 adults and 1 kid, or 2 adults and 2 kids; 4 adults allowed with a RM150 surcharge.Occupancy of 4 adults and 1 kid or 5 adults is not permitted.
  3. Nova (1 Queen Bed, 1 Super Single Bed)
    Suitable for up to 3 adults and 1 kid, or 2 adults and 2 kids; 4 adults allowed with a RM150 surcharge.Occupancy of 4 adults and 1 kid or 5 adults is not permitted.


General Note:
Aged 1 to 12 years, with surcharge. Infants below 1 year old incur no surcharge.

Updated: August 2026.

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